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Outsourcing Accounting and Financial Services involves partnering with external experts to manage business activities that either fall outside core operations or require specialized expertise.
Financial
Communication
POC (Point of Contact)
The Point of Contact is a subject matter expert who serves as a senior staff member within our organization having offshoring experience of over 5 years in various fields like Accounting, Taxation, CFO, Advisory & Auditing. They possess extensive knowledge in their field and play a crucial role in assisting you and our offshore staff with various issues. This includes providing technical expertise, training support for staff members, and acting as a bridge between you and the staff member to ensure that your work expectations are met satisfactorily.
Typically, the POC holds a senior managerial or managerial-level position within our company, ensuring they have the authority and expertise needed to effectively support you throughout your engagement with our services.
What are the responsibilities of Point of Contact?
The Point of Contact (POC) serves as the primary liaison and subject matter expert who collaborates closely with you throughout the offshoring process and will be working on your projects initially to understand your work requirements and methods. Then depending upon the requirements of work, he will be hiring the suitable talents for your firm under him and train them on the work by way of providing them training and nurturing them. Slowly and gradually POC will help you set up your entire team under him and will be working as a bridge. Their responsibilities encompass several key aspects:
Understanding Your Business Needs: The POC begins by thoroughly understanding your business requirements, methodologies, and client base. This includes gaining insights into your operational challenges and strategic objectives.
Needs Assessment and Alignment: They work to identify your specific staffing needs and align them with the capabilities offered by offshore resources. This involves pinpointing the skills, experience, and cultural fit required for prospective team members.
Facilitating the Hiring Process: The POC takes charge of sourcing, screening, and selecting candidates who meet your criteria. They coordinate interviews, assess candidate suitability, and ensure a smooth onboarding process.
Training and Development: Once hired, the POC oversees the training and development of the offshore team members. This includes orienting them to your company’s processes, systems, and expectations. They provide ongoing guidance to ensure that team members are equipped to deliver quality work.
Integration and Collaboration: The POC fosters collaboration between your local team and the offshore team in India. They facilitate effective communication channels, project coordination, and knowledge sharing to enhance productivity and synergy.
Performance Monitoring and Feedback: Throughout the engagement, the POC monitors the performance of the offshore team. They provide regular feedback, address any issues that arise, and implement improvements to optimize team performance and alignment with your goals.
Adaptation and Optimization: As your business evolves, the POC remains adaptable and responsive. They proactively suggest adjustments to team composition or processes to better meet changing requirements and maximize efficiency.
Building a Robust Offshoring Team: Ultimately, the POC’s goal is to help you establish a robust offshoring team in India that seamlessly integrates with your operations. They ensure that the team not only meets but exceeds your expectations, contributing positively to your overall business success.
The introduction of a Point of Contact (POC) for selecting offshore staff aims to enhance your offshoring experience by ensuring smooth and satisfactory outcomes.
Instead of assigning a novice or someone lacking sufficient managerial or team leadership experience, which could result in gaps in technical knowledge, accuracy, and communication, consider the benefit of having a more experienced professional who understands your needs and expectations. With ample experience, they can streamline the offshoring process, eliminate the need for extensive training, and assist in identifying the perfect fit for your organization, all at the same cost you would pay for less experienced staff. For instance, rather than hiring a bookkeeper with 1-2 years of experience, imagine having a liaison with 5-6 years of experience acting as an intermediary at the same rate.
